Refund and Returns Policy for ChicGlimmerr

Effective Date: January 15, 2025

At ChicGlimmerr, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you. Please read our Refund and Returns Policy for instructions on how to return items and request a refund.

  1. Returns
    We accept returns within 30 calendar days from the date of delivery. To be eligible for a return, the following conditions must be met:
  • The item must be unused, in its original condition, and in the original packaging.
  • The item must not be altered, damaged, or worn.
  • Proof of purchase (order number, receipt, or order confirmation) must be provided.

Non-returnable items:

  • Personalized or custom-made items
  • Gift cards
  • Sale or clearance items
  1. Return Process
    To initiate a return, please follow these steps:
  • Contact us at Contact@chicglimmerr.com or call (609) 383-9248 with your order number and reason for the return.
  • We will provide you with a return authorization number and instructions for returning the item.
  • Once you receive the return instructions, carefully pack the item in its original packaging (if available) and send it to the address provided.
  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  1. Refunds
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
  • Credit Card/Bank: Refunds will be processed within 5-10 business days.
  • PayPal/Other Payment Methods: Refunds will be processed within 3-5 business days.

If the return is not approved (e.g., if the item is damaged or altered), we will notify you and offer the option to have the item returned to you at your expense.

  1. Exchanges
    If you wish to exchange an item for a different size, color, or product, please follow the same return process. After we receive your returned item, we will process the exchange and ship the new item to you. If there is a price difference, we will notify you of any additional charges or refunds.

  2. Late or Missing Refunds
    If you haven’t received your refund yet, please first check with your bank or payment provider. If it’s been more than 10 business days and you still haven’t received your refund, please contact us at Contact@chicglimmerr.com, and we will assist you.

  3. Damaged or Defective Items
    If your item arrives damaged or defective, please contact us immediately. We will provide you with a prepaid return label and arrange for a replacement or full refund, depending on your preference.

  4. Sale or Clearance Items
    Sale and clearance items are not eligible for return or refund unless the product is defective or damaged upon arrival.

  5. Shipping Costs
    Customers are responsible for paying return shipping costs unless the return is due to our error or a defective product. Original shipping costs are non-refundable, and shipping charges for returned items are the responsibility of the customer.

  6. Contact Us
    If you have any questions or concerns about your return, refund, or exchange, please contact us:

  • Phone: (609) 383-9248
  • Email: Contact@chicglimmerr.com
  • Address: 711 1st St, Northfield, New Jersey (NJ), 08225, United States
  • Website: chicglimmerr.com